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Can't get past profile in MSIE/Edge #3

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jcwiekalo opened this issue Dec 15, 2017 · 8 comments
Open

Can't get past profile in MSIE/Edge #3

jcwiekalo opened this issue Dec 15, 2017 · 8 comments

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@jcwiekalo
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My profile has been saved numerous times, returning me to the main page where I'm instructed to begin by selecting play. When I do that, it says I need to complete my profile. This is my first challenge so I'm wondering if getting past the profile setup screen is the first challenge..Please help.

@treefort
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@jcwiekalo have you tried hitting "save" on the profile edit page?

@iagox86
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iagox86 commented Dec 18, 2017

The notification for colliding usernames used to be fairly subtle.. it's more obvious now, but if for some reason the username-collision doesn't work right, you might have seen that behaviour. I think that should be fixed.

@claatu
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claatu commented Dec 18, 2017

I am having this same problem. Have hit Save plenty of times, tried different user names, including for sure unique. Logged out and in. What next to try?

@iagox86
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iagox86 commented Dec 18, 2017

Can you take a look at your Javascript console (F12 -> click on 'console') and see if there's anything that looks suspicious? Or, just dump it all here if you're okay with that.

Also, make sure Javascript is enabled - I'm actually not sure what would happen if it isn't.

@claatu
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claatu commented Dec 19, 2017

Scripting and Java Scripting are enabled. The console says
HTML1300: Navigation occurred
File: docppg.ppg
DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
File: docppg.ppg
Connected to event bus, sending authentication token...
Event bus successfully joined!
SCRIPT12030: WebSocket Error: Network Error 12030, The connection with the server was terminated abnormally
Connected to event bus, sending authentication token...
Event bus successfully joined!

Then the above error repeats continuously.

@iagox86
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iagox86 commented Dec 19, 2017

Werid! I see microsoft links - is this in Edge? I'll have to try and track down a Microsoft machine, maybe it's something about the specific browser.

If you can, give it a shot in Chrome or Firefox to see if that helps?

@claatu
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claatu commented Dec 19, 2017

Chrome works. Thanks.

@dpendolino
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This appears to be an issue with Internet Explorer or Microsoft Edge. We're aware of it now and working on a resolution. In the meantime please use Google Chrome or Firefox, thank you!

@tkh16 tkh16 changed the title Can't get past profile Can't get past profile in MSIE/Edge Dec 22, 2017
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