Chat-Loading animation is not displayed when opening a chat with long history offline

[mitarachim]

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Version Number: 9.1.7-1
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/cases/view/2644115
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: MacBook Air Sonoma 14.1 Chrome
App Component: Chat Report View

Action Performed:

1. Navigate to staging.new.expensify and log in with expensifail account, that has chats with long history
2. Turn off the internet connection
3. Open a chat with a long history and observe the page

Expected Result:

Loading animation is displayed in the chat when user opens it offline for the first time

Actual Result:

Loading animation is not displayed when opening a chat with long history offline. Chat history is blank except for the last message at the bottom of a page.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6757213_1740719545388.No_loading__animation.mp4

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[melvin-bot]

Triggered auto assignment to @sonialiap (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @MariaHCD (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[MariaHCD]

@mitarachim I wasn’t able to see the issue in the screen recording you shared. Could you provide another recording that clearly demonstrates the issue?

Additionally, if the issue doesn’t occur in the production environment, could you share a recording showing the expected behavior in production?

Thanks!

[mitarachim]

Hello @MariaHCD sorry for delay respond.
i try to demonstrate the issue , please take a look in video below.

Issue reproducible in STG :

Screen.Recording.2025-02-28.at.3.56.59.PM.mp4

Issue NOT reproducible in Production :

Screen.Recording.2025-02-28.at.3.57.55.PM.mp4

Hope it will more easy to understand ,
Thanks!