IOS 14 - Login- Chat standalone app very slow to load when entering credentials.

[kbecciv]

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Action Performed:

1. Launch the app
2. On sign in page start typing your user name
3. On password page start typing your password
4. Tap Sign in

Expected Result:

Chat standalone app very slow to load when entering credentials.

Actual Result:

Chat standalone app should work normally after entering credentials.

Workaround:

Unknown

Platform:

Where is this issue occurring?

• iOS 14.2

Version Number: 1.1.15.12

Reproducible in staging?: Yes

Reproducible in production?: Yes

Email or phone of affected tester (no customers): any

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

20220510_122532.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause

Slack conversation:

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[melvin-bot]

Triggered auto assignment to @aldo-expensify (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[aldo-expensify]

@kbecciv 👋 , is this something that happens with any account you try on IOS 14?

[kbecciv]

@aldo-expensify Yes, we have couple QA testers experienced this issue with IOS 14.

[aldo-expensify]

And does the same account work faster if you try on Android?

[kbecciv]

@aldo-expensify Entering credentials is working as expected in Andriod 12

Screen_Recording_20220511-140102_New.Expensify.mp4

[aldo-expensify]

Is this last video from an Android 12 device?

If that is the case, I think they take around the same time.

[aldo-expensify]

No overdue, waiting for @kbecciv

[aldo-expensify]

No overdue, still waiting for feedback

[kbecciv]

@aldo-expensify Yes, Andriod 12, sorry for delay, I missed your tread.

[aldo-expensify]

@kbecciv no worries, so... would you agree with that this may not be specific to IOS, but maybe related to the account you are using? I'm saying this because the Android video look as slow as the IOS video (unless I'm missing something). Does this also happen in web for this account?

[kbecciv]

@aldo-expensify Just retest with latest build 1.1.62 and issue is no longer reproduced.

Image.from.iOS.21.MP4

[aldo-expensify]

Ok, I'm going to close this for now. Feel free to reopen if you see this happening again.