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Desktop Element doesn't launch after the update #29385

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Xazgl opened this issue Feb 27, 2025 · 2 comments
Closed

Desktop Element doesn't launch after the update #29385

Xazgl opened this issue Feb 27, 2025 · 2 comments
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O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect

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@Xazgl
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Xazgl commented Feb 27, 2025

Steps to reproduce

I agreed to the update when the program prompted me. After the update, it does not start: when I click on the shortcut, a loading indicator appears next to the cursor, and that's it.

I downloaded the new Element version 1.11.94 for Windows from the official website, completely removed the previous version, cleared the cache, and installed it again, but the problem remained.

Outcome

What did you expect?

Waiting for the desktop version of element to open on windows 11.

What happened instead?

Nothing

Operating system

Windows 11 Pro 23H2

Application version

Element version 1.11.94

How did you install the app?

https://element.io/download

Homeserver

No response

Will you send logs?

No

@Xazgl Xazgl added the T-Defect label Feb 27, 2025
@dosubot dosubot bot added O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround labels Feb 27, 2025
@t3chguy t3chguy closed this as completed Feb 27, 2025
@ccarter-tmt
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I have exactly the same issue as of moments ago. Accepted prompted upgrade, following which Element did not restart and could not be restarted. Rebooted W10, no change. Downloaded current W64 Desktop install package from official site, installed, no change. Element on W10 is unavailable following the upgrade - total loss of service.

@t3chguy
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t3chguy commented Feb 27, 2025

Image

You might want to comment on the live issue, not the closed one.

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Labels
O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect
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