windows app won't launch after updating #29386
Labels
A-Packaging
Packaging, signing, releasing
O-Uncommon
Most users are unlikely to come across this or unexpected workflow
S-Critical
Prevents work, causes data loss and/or has no workaround
T-Defect
Steps to reproduce
Element version: 1.11.93
Crypto version: Rust SDK 0.9.0 (5de53c7), Vodozemac 0.8.1
I'm not sure if the latest update has been installed or not. So, earlier today I received an update notification within the Element windows app, I usually click on update, it closes and re-opens with no issues. That wasn't the case today. I clicked on update, it closed, and that's it, it's gone. I double clicked the element icon, and it won't open. I checked task manager and it shows element loading then auto-closing. I downloaded the installer (win x64) from element.io and reinstalled the app. Now, it launches fine for me again.
On another PC, it did the same exact thing. However, this time, reinstalling the app does NOT fix the issue. Both PC's running Windows 11 and since we use element daily, the apps are whatever the "latest" would have been (or one release behind).
Hope this helps and if you need more information, please let me know. Have a great day. Thank you!
Outcome
What did you expect?
What happened instead?
Operating system
Windows 11 Pro
Application version
Element Windows 1.11.93 (plus/minus one release)
How did you install the app?
element.io download section > win x64
Homeserver
Matrix Synapse 1.125.0
Will you send logs?
Yes
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