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windows app won't launch after updating #29386

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distresscode opened this issue Feb 27, 2025 · 1 comment
Closed

windows app won't launch after updating #29386

distresscode opened this issue Feb 27, 2025 · 1 comment
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A-Packaging Packaging, signing, releasing O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect

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@distresscode
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Steps to reproduce

Element version: 1.11.93
Crypto version: Rust SDK 0.9.0 (5de53c7), Vodozemac 0.8.1

I'm not sure if the latest update has been installed or not. So, earlier today I received an update notification within the Element windows app, I usually click on update, it closes and re-opens with no issues. That wasn't the case today. I clicked on update, it closed, and that's it, it's gone. I double clicked the element icon, and it won't open. I checked task manager and it shows element loading then auto-closing. I downloaded the installer (win x64) from element.io and reinstalled the app. Now, it launches fine for me again.

On another PC, it did the same exact thing. However, this time, reinstalling the app does NOT fix the issue. Both PC's running Windows 11 and since we use element daily, the apps are whatever the "latest" would have been (or one release behind).

Hope this helps and if you need more information, please let me know. Have a great day. Thank you!

Outcome

What did you expect?

What happened instead?

Operating system

Windows 11 Pro

Application version

Element Windows 1.11.93 (plus/minus one release)

How did you install the app?

element.io download section > win x64

Homeserver

Matrix Synapse 1.125.0

Will you send logs?

Yes

@dosubot dosubot bot added A-Packaging Packaging, signing, releasing O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround labels Feb 27, 2025
@t3chguy t3chguy closed this as completed Feb 27, 2025
@distresscode
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Sorry for the dupe!

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Labels
A-Packaging Packaging, signing, releasing O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect
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