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Upload not working on Safari for iOS #705

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axelburks opened this issue Jan 17, 2018 · 7 comments
Open

Upload not working on Safari for iOS #705

axelburks opened this issue Jan 17, 2018 · 7 comments

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@axelburks
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When I upload a file it would say that "A problem occurred with this web page so it was reloaded".

@dannycoates
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Thanks for the report @axelburks and sorry it didn't work. It'll help us track down the problem if you can answer as many of these as possible:

  • What device this was? (iPhone 6, iPad Pro, etc)
  • What version of iOS?
  • How big the file was?
  • What type of file? (jpeg, video, text)
  • Were you uploading on Wifi or cellular?

@axelburks
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axelburks commented Jan 18, 2018

@dannycoates

  • What device this was? (iPhone 6, iPad Pro, etc)
    iPhone X and iPhone 7P
  • What version of iOS?
    iOS 11.2.2 and 11.2.5b6
  • How big the file was?
    293M
  • What type of file? (jpeg, video, text)
    mp4
  • Were you uploading on Wifi or cellular?
    wifi and cellular

@axelburks
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axelburks commented Jan 18, 2018

@dannycoates
And download dosen't work too. When download is complete, it shows the file as unknown file which dosen't have filename and extension name. (The real name shoud be "Clash Royale_v1.7.0_apkpure.com.apk")
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photo_2018-01-18_14-13-13

Emmm.... And the layout of download page is weird.

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@dannycoates dannycoates added this to the Stretch milestone Jan 22, 2018
@ghost
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ghost commented Jan 22, 2018

@SoftVision-PaulOiegas - can softvision try to reproduce this?

@SoftVision-PaulOiegas
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SoftVision-PaulOiegas commented Jan 23, 2018

Summoning @Softvision-MariusComan with his rose gold iPhone 6 to test this and share the results. 😆

@Softvision-MariusComan
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Indeed, the download page UI is not adapting to screen resolution and you need to swipe the page to see it all (no responsive UI). Haven't seen any issues on the upload page however.

Also, I can confirm that the file looses the name after download is finished, but on my end the file type is kept. I don't understand the language in the screenshots to tell for sure if it's the same on my end.
I think that the user might also loose the file type because he tries to download an ".apk" file which is an Android file format and not an iOS file format. maybe the OS does not know how to interpret it and looses the format?
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@axelburks
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@Softvision-MariusComan
About apk files, I know that iOS can not regonize it. I just want to keep the file's name wih the extension name, e.g., "abc.apk".

And please check the upload issue above.

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4 participants